Help Center

We ship worldwide, and you can check the available countries at checkout. If you have any questions, please contact us at service@thezhaichina.com.

Free shipping is available for orders over $69.

Our order processing time is typically within 2 business days.

As all our products are handcrafted, it typically takes 5 business days to complete the production.

Shipping times vary depending on the destination, but it usually arrives within 10 business days.
For larger furniture items, shipping may take up to 1 month.
For more specific information, you can contact us at service@thezhaichina.com.

Orders from THE ZHAI are shipped directly from China, and our prices include customs clearance and taxes already paid.

As our products are all handcrafted, we do not accept returns or exchanges unless the product has a quality issue. We apologize for any inconvenience and appreciate your understanding.

We accept payments via PayPal and Credit Card.

If you have any questions or need assistance, please contact us at service@thezhaichina.com.

We highly value customer satisfaction. If there are any issues with your order, please contact customer service, and we will do our best to assist you.

If you haven't received your order within the expected timeframe, please contact our customer service team, and we will assist you in tracking the shipment.

Some of our products offer customization. Please contact our customer service team to discuss your specific requirements.