FAQs

At present, the main sales areas of our products are Europe, America and the Middle East. Thank you for your interest.

Please leave up 5-7 business days for your order to be processed, and between 1-2 weeks for your order to be delivered to you.

THE ZHAI ships orders directly from China. Regulations for import duties and taxes vary from country to country. We have no control over these charges and we cannot predict their amount. THE ZHAI does not cover any duties, taxes or associated handling fees which may be applied to your order by your local government. Please be aware that you will be responsible for payment of these costs upon delivery of your order. Please contact your local customs office for more information. We are not responsible for replacing or refunding any orders that are stuck in customs clearance. Our prices are charged in USD. Please be aware of your local currency conversion rates when calculating the value of your order.

Please allow up from two days to maximum to one week for us to process your order! It will usually be faster, but delays during collection launch may incur delays. Please note we are based in China, so we may be on a different timezone to where you are placing your order.

You will receive an email with a tracking number. 

Orders are shipped via Leased line packets or express. We currently cannot specify the carrier for your order.

Our prices are displayed in USD. You can adjust which currency you would like to view our website in on the website footer.Please be aware of your local currency conversion rates when calculating the value of your order.

The products sold in our store are all handmade products, if the product has no quality problems, it will not be returned. We apologize for this and thank you for your understanding.

Care instructions are provided on the product page, so please read them carefully before shopping.