Terms of Service

Last updated: June 11, 2025

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the https://www.thezhai.com website (the "Service") operated by THE ZHAI ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of THE ZHAI and its licensors. The Service is protected by copyright, trademark, and other laws of both the People's Republic of China and foreign countries.

Our trademarks and trade dress include all names, logos, product and service names, designs, and slogans. You are not allowed to use any of these marks without our prior written consent.

Purchases

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Payments

For payments made via credit card, you agree to pay all charges at the prices then in effect for your Purchase(s), plus any applicable shipping fees, and taxes, if applicable, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order.

If the transaction is processed using a payment method other than a credit card, the terms of your payment agreement with your payment provider will apply.

We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

Shipping

We offer worldwide shipping for all our products. Shipping costs will be calculated based on the destination country, weight of the package, and the selected shipping method.

We will do our best to ensure that your order is shipped within the estimated timeframe provided at the time of purchase. However, we are not responsible for any delays caused by customs clearance procedures, local holidays, or other factors beyond our control.

Once your order has been shipped, you will receive a tracking number via email. Please note that delivery times are estimates and we are not responsible for any delays once the package has left our warehouse.

For international shipments, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. THE ZHAI is not responsible for these charges and they are the sole responsibility of the recipient.

Returns and Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your item(s) within 30 days of the delivery date for a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please contact our customer service team at [customer service email address] with your order number and reason for return. We will provide you with a return shipping label and instructions on how to return your item(s).

Once we receive your returned item(s), we will inspect them and notify you that we have received your returned item(s). We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. Refunds may take up to 10 business days to appear on your credit card statement, depending on your card issuer.

Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

For custom-made or personalized items, we do not accept returns unless the item is damaged or defective.

Product Descriptions

THE ZHAI attempts to be as accurate as possible. However, THE ZHAI does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.

If a product offered by THE ZHAI is not as described, your sole remedy is to return it in unused condition.

Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis. THE ZHAI makes no representations or warranties of any kind, express or implied, as to the operation of the Service or the information, content, materials, or products included on the Service.

You expressly agree that your use of the Service is at your sole risk.

To the fullest extent permissible by applicable law, THE ZHAI disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

THE ZHAI will not be liable for any damages of any kind arising from the use of the Service, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Limitation of Liability

THE ZHAI will not be liable for any direct, indirect, incidental, special, exemplary, or consequential damages (including, but not limited to, procurement of substitute goods or services; loss of use, data, or profits; or business interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of the Service, even if advised of the possibility of such damage.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, THE ZHAI's liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend and hold harmless THE ZHAI, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these Terms of Service or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Service using your Internet account.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

Changes to Terms of Service

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us at service@thezhaichina.com.