Return & Exchange Policy

We truly hope you love your purchase. If it doesn’t meet your expectations, here’s how we can help with returns and exchanges:

  • Handcrafted / Made-to-Order Items: Each item is custom-made and cannot be returned or exchanged.
  • In-Stock Items: Can be returned or exchanged within 30 days of receipt.
  • Damaged or Defective Items: Please contact us within 7 days of delivery to request a full refund. We will cover the return shipping cost.
  • Other Returns: For non-quality related returns, items must be returned within 30 days. Return shipping costs are the responsibility of the customer.

Note: Any customs duties or taxes incurred due to personal reasons are the customer’s responsibility.

1. Return Process

  1. Submit a Request: Email us at service@thezhaichina.com with your order number, the items you wish to return, and the reason for return.
  2. Prepare the Item: Ensure the item is unused, undamaged, unwashed, and in its original packaging with tags attached.
  3. Ship the Item: Send the item to the return address provided in the approval email. Please choose a reliable shipping method and keep the tracking information.
  4. Processing: Once we receive and inspect the item, we will process your refund or ship the replacement item.

Important Notes:

  • We do not provide shipping labels. Please use a reliable courier and retain proof of shipment.
  • We are not responsible for items lost, damaged, or sent to the wrong address during transit, but we will do our best to assist.
  • Unauthorized returns may be refused.

2. Return Conditions

  • Items must be unused, undamaged, unwashed, and in their original packaging.
  • Non-returnable items include handcrafted products, clearance items, gift cards, and any items marked as non-returnable on the product page.
  • Cash-on-delivery orders are not eligible for returns.

3. Refund Method

  • Refunds will be issued to the original payment method (e.g., credit card, PayPal).
  • Any customs duties or local taxes are non-refundable.
  • You will be notified by email once the refund has been processed.

4. Customer Responsibility & Notes

  • Items are your responsibility while in transit. Please package items carefully and keep shipment proof.
  • If items are sent to the wrong address or other issues occur, we will assist as much as possible, but additional shipping costs may apply.

5. Need Help?

If you have any questions or need assistance, please contact us at service@thezhaichina.com. We are happy to help.