Delivery

Thank you for choosing THE ZHAI. We are dedicated to providing high-quality handmade artworks and excellent customer service. Below you will find detailed information about our order process, shipping, and after-sales support.

1. Placing an Order

We offer worldwide shipping to many countries and regions. To confirm whether we ship to your location, please check the available destinations on the checkout page.

If you encounter any issues while placing an order, feel free to reach out to us at: service@thezhaichina.com

Shipping Charges:
- Orders over $69 qualify for free shipping.
- For orders under $69, shipping costs will be calculated at checkout based on your shipping address.

2. Order Processing

All orders will be processed within 2 business days after the order is placed.
Our team works diligently to ensure your order begins production as soon as possible.
All of our products are handmade, and the production time is 5 business days. Each item is crafted with care and attention to detail by our skilled artisans.

3. Shipping & Delivery

Shipping Times:
- Delivery time varies depending on the destination.
- In most cases, products will be delivered within 10 business days.
- For larger furniture pieces, delivery may take up to 1 month.

For specific delivery estimates, please contact us at: service@thezhaichina.com

Customs & Taxes:
All orders are shipped directly from China.
Our prices include all customs clearance fees and taxes, so you will not need to pay any additional fees upon receiving your items.

4. Returns & After-Sales Support

Unique Nature of Handmade Products:
Each item is handcrafted and one-of-a-kind. Slight variations are natural and part of the charm of handmade artistry.

Return Policy:
As we specialize in high-end handmade artworks, returns or exchanges are not accepted unless there is a quality issue.

If you receive a product with defects or damage during shipping, please contact us within 7 days of delivery. Our team will guide you through the return or exchange process.

For quality-related issues, please email us with photos and order details at: service@thezhaichina.com
We will provide a solution based on your specific case.

Important Notes

- Due to the handcrafted nature of our products, delivery times may be slightly longer than for mass-produced goods. We appreciate your patience and understanding.
- All items are carefully packaged to ensure safe transit. If your order arrives damaged or you encounter any issues, please contact us immediately.

If you have any further questions or need assistance, our customer service team is here to help: service@thezhaichina.com

We look forward to serving you.