Plain Silk Hulu Pendant

Thank you for choosing THE ZHAI. We are dedicated to providing high-quality handmade artworks and excellent customer service. Below you will find detailed information about our order process, shipping, and after-sales support.

1. Placing an Order

We offer worldwide shipping to many countries and regions. To confirm whether we ship to your location, please check the available destinations on the checkout page.

If you encounter any issues while placing an order, feel free to reach out to us at: service@thezhaichina.com

Shipping Charges:
- Orders over $69 qualify for free shipping.
- For orders under $69, shipping costs will be calculated at checkout based on your shipping address.

2. Order Processing

All orders will be processed within 2 business days after the order is placed.
Our team works diligently to ensure your order begins production as soon as possible.
All of our products are handmade, and the production time is 5 business days. Each item is crafted with care and attention to detail by our skilled artisans.

3. Shipping & Delivery

Shipping Times:
- Delivery time varies depending on the destination.
- In most cases, products will be delivered within 10 business days.
- For larger furniture pieces, delivery may take up to 1 month.

For specific delivery estimates, please contact us at: service@thezhaichina.com

Customs & Taxes:
All orders are shipped directly from China.
Our prices include all customs clearance fees and taxes, so you will not need to pay any additional fees upon receiving your items.

4. Returns & After-Sales Support

Unique Nature of Handmade Products:
Each item is handcrafted and one-of-a-kind. Slight variations are natural and part of the charm of handmade artistry.

Return Policy:
As we specialize in high-end handmade artworks, returns or exchanges are not accepted unless there is a quality issue.

If you receive a product with defects or damage during shipping, please contact us within 7 days of delivery. Our team will guide you through the return or exchange process.

For quality-related issues, please email us with photos and order details at: service@thezhaichina.com
We will provide a solution based on your specific case.

Important Notes

- Due to the handcrafted nature of our products, delivery times may be slightly longer than for mass-produced goods. We appreciate your patience and understanding.
- All items are carefully packaged to ensure safe transit. If your order arrives damaged or you encounter any issues, please contact us immediately.

If you have any further questions or need assistance, our customer service team is here to help: service@thezhaichina.com

We look forward to serving you.

Silk Care Instructions

Your silk items from THE ZHAI, including brocade table mats, phone straps, and embroidered pieces, require gentle care to maintain their beauty:

• Hand wash only in cold water (30°C/86°F or below)
• Use mild, silk-specific detergent
• Do not soak for extended periods
• Gently squeeze water out - never wring or twist
• Dry flat in shade, away from direct sunlight
• Iron on low temperature with a cloth barrier if needed

Important:Avoid exposure to direct sunlight for prolonged periods to prevent fading. Keep away from sharp objects.

Bamboo Care Instructions

For bamboo items including tea trays, storage baskets, and cricket cages:

• Clean with a slightly damp cloth
• Dry thoroughly after cleaning
• Store in a well-ventilated area
• Apply food-grade bamboo oil every 3-6 months
• Keep away from excessive moisture and direct heat

Note:Do not submerge bamboo items in water. Avoid placing in areas with high humidity.

Wooden Furniture Care Instructions

For handcrafted wooden furniture including cabinets, tables, and shelves:

• Dust regularly with a soft, dry cloth
• Clean with a slightly damp cloth when needed
• Use appropriate wood polish every 3-4 months
• Maintain consistent room temperature and humidity
• Use coasters under drinks and hot items
• Rotate decorative items periodically to prevent uneven aging

Caution:Avoid placing furniture in direct sunlight or near heat sources. Clean spills immediately to prevent staining.

Special Care for Mixed Material Items

For items combining multiple materials (such as wind chimes and decorative pieces):

• Dust with a soft brush or cloth
• Clean different components according to their material type
• Store indoors during severe weather
• Handle with clean, dry hands
• Keep away from high-traffic areas to prevent accidental damage

Remember:Each piece is handcrafted and unique. Handle with extra care to preserve its artisanal qualities.